Position Summary:
The Saint Louis Zoo is seeking dynamic, positive and knowledgeable candidates with great leadership skills to join our attractions department. Support the Managers of Attractions by maintaining the daily operations of the Mary Ann Lee Conservation Carousel, 4D Theater, Wild Explorer Virtual Reality, Dinoroarus, Railroad Ticket Booths, and potential future attractions.
Responsibilities:
Responsibilities include but are not limited to:
Key Duties and Responsibilities:
· Guest Service Excellence: Leading the team to ensure all guests have a positive and seamless experience. Clearly setting the standards and expectations of excellence for the team of how they engage with guests, present a professional appearance and ensure the overall guest experience meets or exceeds expectations.
· Staff Leadership: Supervising and coaching the workforce. This also involves fostering a positive and productive work environment, ensuring all-in house-training opportunities are completed, and conducting annual performance reviews. Create a positive, fun and professional work atmosphere for our guests and team. Assisting in hiring and working as the manager on duty when scheduled.
· Compliance and Policy: Ensure compliance and accountability for all internal policies and procedures. Must keep the safety of the operations as the highest priority at all time
· Operations Oversight: Ensure all operations run on as scheduled, smoothly, and efficiently. Monitor Guest flow and maintain labor efficiency to all operations. Create and write procedures, manage ticket inventory, open/close seasonal attractions, and maintain a high standard of cleanliness.
· Collaboration: Work closely with managers and assistant managers of the department.
· Must be aligned with the Zoo’s Core Values and Three Keys.
Qualifications:
Qualifications and Essential Skills:
· High school diploma or equivalent required.
· At least three (1) year of leadership experience in a related field with emphasis on customer service required.
· Strong leadership skills with the ability to coach individuals and build a team environment.
· Experienced in job specific recruitment, training and development; all essential components in reducing staff turnover and maximizing team member potential.
· The ability to utilize necessary technology and adapt to changing technological advancements required to support the operation.
· Should have working knowledge of Microsoft Word and Excel.
· Good organizational skills and time-management skills required.
· All successful candidates for this position will be required to undergo a criminal background check and a drug test. As this is a safety-sensitive role, a negative drug test result is mandatory. The drug test screens for five substances, including marijuana.
Physical Demands:
· Must be able to work in all types of weather conditions, and must be able to stand for several hours at a time.
Work Schedule:
· Must be willing to have flexible work schedule which may include evenings, weekends and holidays. Schedules revolve around Zoo operating hours that change seasonally and various event related business demands.
About the Saint Louis Zoo: The world-renowned Saint Louis Zoo is dedicated to saving species and bringing people and wildlife together. The Saint Louis Zoo cares for approximately 12,000 animals, many of which are endangered, and is dedicated to local and global conservation to save wildlife. Learn more at: https://stlzoo.org/
The Zoo is committed to the Three Keys (Animals Always, People Matter, and Operational Excellence) and Core Values (Community, Creativity, Openness, Integrity, and Life-Work Balance. Learn more at: https://stlzoo.org/
About St. Louis, Mo: From Explore St. Louis: “Urban explorer, outdoor adventurer, aficionado of family fun – no matter your travel persona, you’ll find plenty to do in St. Louis. The city is brimming with free, world-class attractions and boasts an arts-and-culture scene that’s second to none. Plus, fans of fresh air will be surprised and delighted by our flourishing public parks, miles of trails and exhilarating waterways. Sprinkle in a bit of our secret sauce – the warmth and hospitality of the residents – and you’ll discover that St. Louis dishes up undeniably epic travel experiences. Don’t take our word for it, though. Come and see for yourself.” Learn more at https://explorestlouis.com/
