This position works closely with the education staff to implement camp curriculum and coordinate logistics for camp programs. This position is the primary staff member responsible for coordinating camp programs at the Dallas Zoo and is the primary contact person for other zoo departments. This is a full-time position with benefits.
SPECIFIC DUTIES AND RESPONSIBILITIES
- Coordinate camps for weekends, school breaks, and summer. Working with Education Leadership Team, implement camp curriculum.
- Instruct camps as needed.
- Serve as liaison between Education Department and other departments to coordinate zoo tours, keeper interactions, and other logistics, for all camp programs.
- Coordinate and facilitate the use of program animals for camps.
- Assist Education Resource Manager in the evaluation of camp guides. Coordinate with Education Leadership Team to conduct training for camp guides.
- Monitor radio when camps are in session to assist camp guides in problem resolution. Assist camp guides in resolving discipline problems that arise.
- In collaboration with Operations Manager, serve as key point of contact for parents of campers, including coordinating check-in and pick-up, answering questions, and resolving problems that arise.
- Maintain good customer relations with all program participants.
- Serve as liaison with the zoo’s youth volunteer department on coordination, training and oversight of the Zoo Crew teen helpers involved in camps.
- In collaboration with Operations Manager, assist Supervisor in ordering camp supplies and materials, organize and distribute to camp programs appropriately and on time. Effectively and efficiently use program resources.
- Provide excellent customer service to program participants and families; build positive relationships within the Education team and with other zoo work groups. Interact with public and co-workers in a positive manner.
- Serve as Conservation Interpreter in areas throughout the Zoo as needed when camps are not in session.
- Serve as a backup coordinator to oversee implementation and coordinator of in-park interpretation, volunteer ambassadors, and other programs as needed.
- Support Zoo education programs as needed. Handle designated program animals as needed for various presentations.
- Other duties as assigned.
QUALIFICATIONS
- B.A. /B.S. in Biology, Education or related field required.
- 1-2 years working in a camp setting (zoo, aquarium, museum, nature center) required.
- Experience with summer camps required.
- Experience handling live animals in an educational setting preferred.
- Must be available to work during all camp programs, except with special permission.
- Must have strong organizational and interpersonal skills.
- Must demonstrate leadership abilities with a diverse team.
- Must have excellent written and verbal communication and customer service skills.
- Must demonstrate a positive attitude and be a team player.
- Must be flexible and willing to assist with a variety of teaching and administrative duties.
- Must be able to stand for long periods of time and walk long distances.
- Must be able to work outside.
- Must be able to lift and carry up to 50 pounds.
- Must have a valid driver’s license.
- Successful candidates must pass pre-employment drug screening, background check and TB test.
