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Chief Operating Officer

Detroit Zoological Society
Royal Oak, United States Posted: March 17, 2024

The Detroit Zoological Society is seeking a Chief Operating Officer (COO) to oversee all construction, facilities, capital projects, and campus planning aspects of the Detroit Zoological Society and assist the Executive Director/CEO in the efficient and effective functioning of the organization. The COO collaborates with the Board of Directors, the Executive Director/CEO, the Executive Leadership Team, and the Senior Leadership Team in fulfilling their responsibilities.

Principal Duties and Responsibilities
  • Establishes, implements, and communicates the strategic direction of the organization’s physical plant facilities and grounds division, with close coordination with the Chief Experience Officer.
  • Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
  • Collaborates with other divisions and departments to carry out the organization's goals and objectives.
  • Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
  • Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization's business plan, diversity, access, inclusion, mission, and vision.
  • Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
  • Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.
  • Establishes and administers the department's budget. Supports financial planning, reporting, controls, and related systems for areas of responsibility and ensures that these processes coordinate with the overall organization.
  • Presents periodic performance reports and metrics to the chief executive officer, board of directors, and other leadership.
  • Maintains knowledge of emerging technologies and trends in operations management.
  • Oversees the execution of internal projects and events, including the development, implementation, and execution of the Strategic and Annual Work Plans.
  • Works collaboratively with ELT members to develop, implement, and communicate necessary institutional policies and procedures.
  • Helps prioritize the management and use of funds to align with the organization's vision, mission, and strategic plan.
  • Works with Park Operations and Experiences staff to ensure that the physical offerings of the organization meet the current and future needs of animals, guests, and employees.
  • Ensures that the maintenance and upkeep of the parks, buildings, and amenities are sufficient to maintain operational excellence, aesthetics, ambiance, and cosmetic acceptance.
  • Responsible for maintaining the properties of the DZS to all AZA accreditation standards, USDA Standards for animals, and any state and regional standards.
Key Qualifications and Skill sets
  • Excellent verbal and written communication skills.
  • Strong supervisory and leadership skills.
  • Extensive knowledge of the industry's principles, procedures, and best practices.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.
  • Experience and ability to work with a volunteer Board of Directors.
  • The current salary range for this position is $168,058 - $199,009. Generous benefits are offered, including medical, prescription, vision and dental insurance, disability plans, and a 401(k)-match plan.
Experience Required
  • Education and Experience 
  • Bachelor’s degree in a related field and/or at least 10 years of industry-related experience, including three years in construction project management.
  • Management experience as a COO or as an executive manager.
  • Successful experience managing a complex organizational and financial structure
  • $168,058-$199,009

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