Custodial Manager - Oregon Zoo

Embark on a rewarding journey with the Oregon Zoo, where our commitment to a diverse and inclusive workforce shapes the foundation of our organization. We believe that a workforce representative of the communities we serve strengthens our collective impact.

• The Oregon Zoo is looking for a Custodial Manager.
• This position plays a pivotal role in ensuring a clean and welcoming environment for all guests and staff.
• The primary focus of this role involves; providing leadership, planning, organization, and supervision for custodial operations, coupled with support for the Guest Services management team in daily operations.
• With advanced technical knowledge in custodial operations, staff, and budget management, you will oversee a dedicated team, fostering a culture that values diversity and thrives on excellence.
• As a key member of the Guest Services management team, flexibility is crucial as the position requires working weekends and evenings.
• Reporting directly to the Guest Services Director, your impact will extend beyond traditional custodial duties, contributing to a positive, inclusive, and sustainable atmosphere at the Oregon Zoo. Join us today in creating a human-centered space where everyone can thrive and feel valued—apply now to be part of our dynamic team!

As the Custodial Manager your position:

• Oversees diverse staff, setting goals and expectations to accomplish organizational goals.
• Monitors, directs and coordinates sanitation and cleanliness standards for the zoo.
• Develops, implements and supervises custodial teamwork plans, ensuring operational standards and compliance with policies.
• Directs team operations, including hiring, promoting, transfers, assignments, and handles grievances and disciplinary actions.
• Prioritizes and coordinates duties, adjusting work schedules for effective workflow and operations.
• Oversees equipment operations training, ensuring compliance to with safety standards.
• Creates safety material and conducts training.
• Evaluates staff performance and provide ongoing feedback to meet standards.
• Works directly with other departments at the zoo to align operational services meet with established needs, expectations and standards.
• Provides direction and oversight over contracting, purchasing, and executing contracts.
• Recommends and maintains department's annual budget, monitor and evaluate expenses, and prepare reports.
• Builds and maintains positive relationships; foster respectful environment. Encourage and seek to understand diversity in people and ideas.
• Provide excellent customer service by assisting the public, public officials, agency partners, and others in a professional and courteous manner.
• Perform essential duties during an emergency.

Attributes for success

• Advanced technical knowledge and skilled in operating and instructing on using custodial equipment.
• Proven track record in developing and implementing agency wide goals, practices, and policies.
• Demonstrated ability to plan, organize and oversee assigned work programs, monitor work schedules and evaluate the work of others.
• Knowledgeable about effective leadership strategies to promote an inclusive environment.
• Ability to create an equitable and inclusive environment for a diverse staff.
• Proficiency operating complex custodial equipment using zoo specified safety best practices. 
• Ability to provide equipment and best practices training to diverse staff.
• Knowledge of Federal, State, and local compliance policies, procedures, laws, and regulations.
• Possesses clear communication skills and demonstrates proficiency in conveying departmental policies and procedures verbally and in writing. 
• Ability to prepare complex written reports, procedures, and materials.
• Proactively solves problems, conducts research and analysis, and presents well-reasoned recommendations for optimal solutions.
• Expertise in cost estimation for supplies and equipment, coupled with a keen eye for researching and implementing innovative service delivery methods.

DIVERSITY AND INCLUSION      

• At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work.
• This means attracting and empowering a workforce that is inclusive of a broad range of human qualities.
• Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region.
• Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.  

TO QUALIFY

• We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required.
• Please be clear and specific in your application materials on how your background is relevant.

Minimum Requirements

• Some specialized knowledge and training beyond the high school level in the function or responsibility that is to be supervised and 
• Three years of directly related experience and 
• Two years of supervisory experience; or 
• Any combination of education and experience which provides the applicant with the knowledge, skills and abilities required to perform the job.

Possession of or ability to obtain: 

• Current valid driver's license 
• OLCC Server's permit 
• Multnomah County Food Handler's Certificate

Work environment and schedule:

• Given the role's onsite leadership responsibilities, the ideal candidate should be adaptable to a flexible schedule, encompassing weekends, holidays, and occasional early mornings or evenings, as dictated by business operations.
• Extended hours and workweeks exceeding 40 hours may be necessary due to operational needs.

Salary

• $82,020.00 - $109,914.00 Annually