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Custodial Manager - Oregon Zoo

Oregon Zoo / Metro
Portland, United States Posted: August 10, 2024


Embark on a rewarding journey with the Oregon Zoo, where our commitment to a diverse and inclusive workforce shapes the foundation of our organization. We believe that a workforce representative of the communities we serve strengthens our collective impact.

  • The Oregon Zoo is looking for a Custodial Manager.
  • This position plays a pivotal role in ensuring a clean and welcoming environment for all guests and staff.
  • The primary focus of this role involves; providing leadership, planning, organization, and supervision for custodial operations, coupled with support for the Guest Services management team in daily operations.
  • With advanced technical knowledge in custodial operations, staff, and budget management, you will oversee a dedicated team, fostering a culture that values diversity and thrives on excellence.
  • As a key member of the Guest Services management team, flexibility is crucial as the position requires working weekends and evenings.
  • Reporting directly to the Guest Services Director, your impact will extend beyond traditional custodial duties, contributing to a positive, inclusive, and sustainable atmosphere at the Oregon Zoo. Join us today in creating a human-centered space where everyone can thrive and feel valued—apply now to be part of our dynamic team!
As the Custodial Manager your position:
  • Oversees diverse staff, setting goals and expectations to accomplish organizational goals.
  • Monitors, directs and coordinates sanitation and cleanliness standards for the zoo.
  • Develops, implements and supervises custodial teamwork plans, ensuring operational standards and compliance with policies.
  • Directs team operations, including hiring, promoting, transfers, assignments, and handles grievances and disciplinary actions.
  • Prioritizes and coordinates duties, adjusting work schedules for effective workflow and operations.
  • Oversees equipment operations training, ensuring compliance to with safety standards.
  • Creates safety material and conducts training.
  • Evaluates staff performance and provide ongoing feedback to meet standards.
  • Works directly with other departments at the zoo to align operational services meet with established needs, expectations and standards.
  • Provides direction and oversight over contracting, purchasing, and executing contracts.
  • Recommends and maintains department's annual budget, monitor and evaluate expenses, and prepare reports.
  • Builds and maintains positive relationships; foster respectful environment. Encourage and seek to understand diversity in people and ideas.
  • Provide excellent customer service by assisting the public, public officials, agency partners, and others in a professional and courteous manner.
  • Perform essential duties during an emergency.
Attributes for success
  • Advanced technical knowledge and skilled in operating and instructing on using custodial equipment.
  • Proven track record in developing and implementing agency wide goals, practices, and policies.
  • Demonstrated ability to plan, organize and oversee assigned work programs, monitor work schedules and evaluate the work of others.
  • Knowledgeable about effective leadership strategies to promote an inclusive environment.
  • Ability to create an equitable and inclusive environment for a diverse staff.
  • Proficiency operating complex custodial equipment using zoo specified safety best practices. 
  • Ability to provide equipment and best practices training to diverse staff.
  • Knowledge of Federal, State, and local compliance policies, procedures, laws, and regulations.
  • Possesses clear communication skills and demonstrates proficiency in conveying departmental policies and procedures verbally and in writing. 
  • Ability to prepare complex written reports, procedures, and materials.
  • Proactively solves problems, conducts research and analysis, and presents well-reasoned recommendations for optimal solutions.
  • Expertise in cost estimation for supplies and equipment, coupled with a keen eye for researching and implementing innovative service delivery methods.
DIVERSITY AND INCLUSION      
  • At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work.
  • This means attracting and empowering a workforce that is inclusive of a broad range of human qualities.
  • Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region.
  • Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.  
TO QUALIFY
  • We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required.
  • Please be clear and specific in your application materials on how your background is relevant.
Minimum Requirements
  • Some specialized knowledge and training beyond the high school level in the function or responsibility that is to be supervised and 
  • Three years of directly related experience and 
  • Two years of supervisory experience; or 
  • Any combination of education and experience which provides the applicant with the knowledge, skills and abilities required to perform the job.
Possession of or ability to obtain: 
  • Current valid driver's license 
  • OLCC Server's permit 
  • Multnomah County Food Handler's Certificate
Work environment and schedule:
  • Given the role's onsite leadership responsibilities, the ideal candidate should be adaptable to a flexible schedule, encompassing weekends, holidays, and occasional early mornings or evenings, as dictated by business operations.
  • Extended hours and workweeks exceeding 40 hours may be necessary due to operational needs.
Salary
  • $82,020.00 - $109,914.00 Annually

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