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Custodial Manager - Oregon Zoo

Oregon Zoo / Metro
Portland, United States Posted: April 04, 2024

Embark on a rewarding journey with the Oregon Zoo, where our commitment to a diverse and inclusive workforce shapes the foundation of our organization. We believe that a workforce representative of the communities we serve strengthens our collective impact.

  • The Oregon Zoo is looking for a Custodial Manager.
  • This position plays a pivotal role in ensuring a clean and welcoming environment for all guests and staff.
  • The primary focus of this role involves; providing leadership, planning, organization, and supervision for custodial operations, coupled with support for the Guest Services management team in daily operations.
  • With advanced technical knowledge in custodial operations, staff, and budget management, you will oversee a dedicated team, fostering a culture that values diversity and thrives on excellence.
  • As a key member of the Guest Services management team, flexibility is crucial as the position requires working weekends and evenings.
  • Reporting directly to the Guest Services Director, your impact will extend beyond traditional custodial duties, contributing to a positive, inclusive, and sustainable atmosphere at the Oregon Zoo.
  • Join us today in creating a human-centered space where everyone can thrive and feel valued—apply now to be part of our dynamic team!
As the Custodial Manager your position:
  • Oversees diverse staff, setting goals and expectations to accomplish organizational goals.
  • Monitors, directs and coordinates sanitation and cleanliness standards for the zoo.
  • Develops, implements and supervises custodial teamwork plans, ensuring operational standards and compliance with policies.
  • Directs team operations, including hiring, promoting, transfers, assignments, and handles grievances and disciplinary actions.
  • Prioritizes and coordinates duties, adjusting work schedules for effective workflow and operations.
  • Oversees equipment operations training, ensuring compliance to with safety standards.
  • Creates safety material and conducts training.
  • Evaluates staff performance and provide ongoing feedback to meet standards.
  • Works directly with other departments at the zoo to align operational services meet with established needs, expectations and standards.
  • Provides direction and oversight over contracting, purchasing, and executing contracts.
  • Recommends and maintains department's annual budget, monitor and evaluate expenses, and prepare reports.
  • Builds and maintains positive relationships; foster respectful environment. Encourage and seek to understand diversity in people and ideas.
  • Provide excellent customer service by assisting the public, public officials, agency partners, and others in a professional and courteous manner.
  • Perform essential duties during an emergency.
Attributes for success
  • Advanced technical knowledge and skilled in operating and instructing on using custodial equipment.
  • Proven track record in developing and implementing agency wide goals, practices, and policies.
  • Demonstrated ability to plan, organize and oversee assigned work programs, monitor work schedules and evaluate the work of others.
  • Knowledgeable about effective leadership strategies to promote an inclusive environment.
  • Ability to create an equitable and inclusive environment for a diverse staff.
  • Proficiency operating complex custodial equipment using zoo specified safety best practices. 
  • Ability to provide equipment and best practices training to diverse staff.
  • Knowledge of Federal, State, and local compliance policies, procedures, laws, and regulations.
  • Possesses clear communication skills and demonstrates proficiency in conveying departmental policies and procedures verbally and in writing. 
  • Ability to prepare complex written reports, procedures, and materials.
  • Proactively solves problems, conducts research and analysis, and presents well-reasoned recommendations for optimal solutions.
  • Expertise in cost estimation for supplies and equipment, coupled with a keen eye for researching and implementing innovative service delivery methods.
  • At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work.
  • This means attracting and empowering a workforce that is inclusive of a broad range of human qualities.
  • Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region.
  • Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community. 
Experience Required
  • TO QUALIFY We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required.
  • Please be clear and specific in your application materials on how your background is relevant.
  • Minimum Requirements Some specialized knowledge and training beyond the high school level in the function or responsibility that is to be supervised and Three years of directly related experience and Two years of supervisory experience; or Any combination of education and experience which provides the applicant with the knowledge, skills and abilities required to perform the job.
Possession of or ability to obtain:
  • Current valid driver's license OLCC Server's permit Multnomah County Food Handler's Certificate Work environment and schedule: Given the role's onsite leadership responsibilities, the ideal candidate should be adaptable to a flexible schedule, encompassing weekends, holidays, and occasional early mornings or evenings, as dictated by business operations. Extended hours and workweeks exceeding 40 hours may be necessary due to operational needs.
  • $82,020.00 - $109,914.00 Annually

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