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Desktop Engineer Supervisor - Full Time - San Diego Zoo Wildlife Alliance

San Diego Zoo Wildlife Alliance
San Diego, United States Posted: June 17, 2024


The Desktop Engineer Supervisor leads the Desktop Engineer Team to develop, maintain, and upgrade automated systems to enable department users to manage information; provide ongoing technical assistance for user problem resolution, and maintain existing hardware and software. This position reports to the Associate Director of Infrastructure.

WHAT YOU WILL DO
  • Oversee Desktop staff including but not limited to, interviewing, hiring, training and performance management.
  • Perform troubleshooting/problem diagnosis of desktop/laptop software, including operating systems, application software and Peripherals.
  • Configure and install desktop/laptop operating system and application specific software (i.e. MS Office, Gateway Ticketing, Timeline, terminal emulation, etc.) and Computer Peripherals.
  • Install localized (desktop/workgroup) network equipment (switches/routers).
  • Support and maintain virtual patch testing environment for the deployment to desktop and remote computers.
  • Develop and maintain operating system images in a machine-agnostic environment.
  • Assist with the disposal of electronic waste material.
WHAT ARE WE LOOKING FOR?
JOB EXPERIENCE
  • 1+ years of experience in the support of Client desktop environment.
  • 1+ years experience leading a End User Tech Team.
EDUCATION AND CERTIFICATIONS
  • Associate's Degree or training in computer science or equivalent specialized training required.
  • A+ certification preferred.
SKILLS AND KNOWLEDGE
  • Strong technical background in a diverse range of Information Technology Application Systems.
  • Network systems and network hardware/software knowledge.
  • Able to communicate effectively with a high level of tact and professionalism.
  • Able to work independently and as a member of a team in a diverse environment.
  • Able to handle multiple projects with competing deadlines.
  • Strong working knowledge of highly complex computer software and hardware.
  • SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER
  • Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
  • Family Passes
  • Complimentary Tickets
  • Local and In-House Discounts
  • Employee Assistance Program
  • Wellness Program

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