Development Services Coordinator

Lincoln Park Zoo inspires communities to create environments where wildlife will thrive in our urbanizing world. The zoo is a leader in local and global conservation, animal care and welfare, learning, and science. A historic Chicago landmark founded in 1868, the not-for-profit Lincoln Park Zoo, is a privately-managed, member-supported organization and is free and open 365 days a year. Lincoln Park Zoo is committed to an environment that is inclusive and welcoming. We celebrate the diverse qualities, perspectives, values, and experiences of all people. For Wildlife. For All. Visit us at lpzoo.org.

• The Development Services Coordinator provides analysis, support, and services to advance the fundraising mission of Lincoln Park Zoo.
• The Coordinator’s primary responsibilities include using the zoo’s fundraising databases, Raiser’s Edge and Salesforce, to accurately enter contributions and donor data, maintain constituent records, and generate timely donor acknowledgements.
• Successful candidates will be task-oriented, work well independently and as part of a team, possess time-management skills, and remain attentive as data practices evolve.
• This position will prioritize accuracy and integrity to support department-wide database utilization, donor stewardship, and prospect research.
• Attention to detail and appropriate handling of confidential information is a must.

Knowledge, Skills, & Abilities:

• Relevant database management experience in a nonprofit development setting
• Proven ability to review data, identify trends, and report discrepancies
• Proficiency with writing queries, forms, and segmenting large quantities of data
• Problem solving skills to address immediate concerns and amend processes moving forward
• Excellent interpersonal skills, including ability to work cooperatively and maintain flexibility as priorities change
• Proficiency with Microsoft Office, particularly Excel and Word
• Previous experience with Blackbaud products (Raiser's Edge) or Salesforce preferred
• Understanding of membership platforms, benefits structures, and donor services
• Experience in prospect research a plus
• Utmost discretion in handling confidential data

Essential Job Functions:

• Ensure accurate and timely processing of gifts, including generating donor acknowledgements and membership cards
• Maintain and update constituent records in database and membership platforms
• Draft and edit donor acknowledgment letters, complete revisions, and update letter templates
• Run regular reports to verify accuracy of data entry and make necessary corrections
• Reconcile and submit donations and financial transactions with Accounting Department
• Identify and recommend procedures for data accuracy, integrity, and efficient use of Raiser’s Edge and Salesforce
• Troubleshoot data issues and proactively identify solutions
• Produce new queries and prepare ad hoc reports to fulfill data retrieval requests for Development Department staff using Query and Export modules
• Prepare, as assigned, prospect research and donor briefings to support solicitations and portfolio management of Development staff
• Maintain integrity and security of the fundraising database and donor information
• Flexibility and the ability to perform in a pressure-filled environment
• Other duties as assigned, including working special events as needed

Experience and/or Education Requirements:

• Bachelor’s degree or equivalent combination of education and work experience will be considered alternatively to a degree

Requirements:

• Must be able to work seated in front of a computer for extended periods of time

Additional Requirements:

• Availability to work occasional nights and weekends for special events or to complete seasonal responsibilities

Compensation and Schedule:

• Full-time benefit eligible
• Position is hourly: 7 hours working with 1 hour break daily, equivalent 35 hours per week
• Starting hourly rate of $22.50 to $24.90 per hour, equivalent $40,950 to $45,318 annually
• Hybrid schedule with option to work remote two days per week
• Anticipated start Date: October 14th, 2024
• This position will report to the Director of Development Services
• Lincoln Park Zoo is committed to an environment that is inclusive and welcoming. We celebrate the diverse qualities, perspectives, values, and experiences of all people. 
• Black, Indigenous, and People of Color (BIPOC) and others who identify as nonwhite, people with disabilities, members of the LGBTQIA+ community, and those with lived experience with racism and/or misogynoir are encouraged to apply. For Wildlife. For All.

Salary

• $22.50 to $24.90 /hr