This job is no longer available.
This senior staff position is responsible for providing leadership and hands-on supervision/support for the entire Guest Experience Department, which includes three Guest Experience Managers and approximately 70 team members. Responsible for facilitating excellent guest service to our guests at all times. Oversees all aspects of the Guest Experience Department including, but not limited to, base/reception, parking, admissions, online ticketing, carousel, shuttle, giraffe experience, elephant and rhino feedings, and Sky Ride.
Experience Required
QUALIFICATIONS AND REQUIREMENTS
• Degree, certification, training in hospitality management or related field strongly desired
• A minimum of 10 years’ customer service experience in a zoo or aquarium, hospitality, amusement, or entertainment venue strongly preferred
• A minimum of 8 years’ experience directly supervising front line staff in a zoo or aquarium, hospitality, amusement, or entertainment venue strongly preferred
• Knowledge of Altru (Blackbaud) POS software preferred
• Must have excellent written and verbal communication skills and demonstrate the ability to interact clearly and effectively with both internal and external customers
• Must have excellent interpersonal de-escalation skills.
• Computer proficiency in Microsoft Office, databases and more
• Skilled in establishing and maintaining effective working relationships with coworkers, vendors, Zoo staff, and the public.
• Must have a high attention to detail
• Ability to research, draw conclusions, and summarize data for discussion and review
• Possess the ability to organize and prioritize while working with strict deadlines
• Available to work a flexible schedule including most weekends and holidays
• Available to work evenings for special events throughout the year
• Must be a self-starter, take initiative, possess a high level of multi-tasking ability
• Ability to make good decisions and remain calm in stressful situations
• Able to work with little supervision
• Current CPR certification and AED training desired
• Must have a valid driver license and be insurable through the Zoo’s insurance provider • Must be able to provide proof that you can legally work in the United States
Salary
$75,000 per year
How to Apply
Review full job description and application instructions at cmzoo.org/careers
