The Director of Guest Services is responsible for the Guest Services Department by leading and inspiring the team and providing high quality guest experiences at Admissions, Guest Ambassadors, Tours and Transportation, Attractions, and Volunteer Services.
In addition, this position assures the readiness, safety, and appearance of all facilities.
This position reports to the Deputy Director at assigned location.

Responsible for the safety, readiness, appearance, efficiency and quality of all programs and products in the assigned areas.
Develops processes and strategic plans to improve product and program efficiency and profitability.
Assesses the quality and appropriateness of assigned activity that impacts the guest experience. Cultivates and develops relationships across all departments to support SDZWA's mission and vision by creating an outstanding guest experience.
Builds collaborative and engaged teams, focused on excellent internal and external customer service. Develops, trains and coaches team members using performance standards, and strategizing measurable goals and growth objectives.
Oversees budget development and administration of assigned functions. Ensures targets are met.

We are looking for an inspirational leader to bring our values to life in support of our conservation mission.
Someone leading the charge on our guest experience to ensure all visitors have a feeling of belonging.

At least seven years of specialized training/or experience related to business administration or recreation management - experience in high volume theme park operations, zoo, operations, or similar experience required.
Experience working with volunteers.
Experience with union labor preferred.
EDUCATION AND CERTIFICATIONS
Bachelor's Degree in Business Administration, Recreation Management or related field preferred.
Current valid California Driver's License in good standing preferred.

Demonstrated ability to lead highly effective teams in a diverse environment required.
Ability to develop and administer budgets required.
Ability to manage internal and external customer interactions with a high level of tact and diplomacy required.
Ability to effectively communicate both verbally and in writing required.
Ability to operate moderately complex computer software programs required.
Ability to prepare and deliver presentations required.
Ability to develop and maintain strong working relationships with all departments required.
Knowledge of managing volunteers and volunteer programs preferred.
Knowledge of complex scheduling and labor management preferred.
Knowledge of theme park, zoo, or recreation operations preferred.

Location: Escondido, CA
Position Type: Salaried Full-Time Exempt Position
Salary Range: $114,800 to $126,920
Be an ally for wildlife by joining our team!
At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.
As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
San Diego Zoo Wildlife Alliance is a drug free workplace.

Director of Guest Services - San Diego Zoo Safari Park

San Diego Zoo Safari Park
Escondido, United States Posted: January 10, 2024