The Education & Tours Supervisor is responsible for the daily supervision of the education and tours operations. This position reports to the Education and Tours Manager.
WHAT YOU WILL DO
- Oversees the department's daily operations, including staff, facilities, equipment, and resources.
- Supervises Educator Guides, Program Aides, and seasonal staff by setting goals, providing constructive feedback, and supporting continued professional growth and development.
- In collaboration with the department management team, hires, onboards, and provides ongoing training for Educator Guides, Program Aides, and seasonal staff.
- Reviews and authorizes staff timesheets, assignments, and job responsibilities.
- Recommends, develops, and ensures adherence to department policies and procedures, undertaking disciplinary actions as needed.
- Assists in managing the reservations and ticketing system, and inventory for school and tour booking programs.
WHAT WE ARE LOOKING FOR
- The San Diego Zoo Education & Premium Experiences team seeks a motivated, organized, and collaborative leader to support education program and premium experience operations.
- This position reports to the Education Experience Manager (Operations) and supports a suite of 25+ tours, experiences, and programs.
- In collaboration with other department leaders, this position provides direct supervision, training, and professional development to a team of 30+ Wildlife Educator Guides.
- This role provides customer service support and assists with problem solving, program modification, and mitigating day-to-day operational challenges.
- The ideal candidate has experience supervising and training staff, providing timely feedback, collaborating across departments, and engaging in complex problem-solving.
- Individuals who are passionate about connecting people with wildlife, finding creative solutions, and developing conservation education professionals are encouraged to apply.
JOB EXPERIENCE
- 1+ years’ experience in an education or operations department in a zoo, museum, theme-park or other informal learning center
- Coursework in science or education or a related field or equivalent specialized training
- Program and tour development experience
- Animal handling experience
EDUCATION AND CERTIFICATIONS
- Bachelor's Degree
- Teaching certification preferred
SKILLS AND KNOWLEDGE
- Knowledge of learning theories and interpretative techniques
- Ability to effectively lead a team in a diverse environment
- Able to communicate effectively (verbal and written)
- Effective customer relations skills
- Ability to monitor and schedule resources
- Ability to utilize a variety of computer software programs (e.g, Dayforce, Galaxy, Google suite, Bookeo, etc.)
- Able to train staff to handle animals and use animal behavior modification
- Experience with reservations and ticketing system (Galaxy preferred)
- Knowledge of analytics
SOME OF THE REWARDS YOU WILL ENJOY AS A TEAM MEMBER
- Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
- Family Passes
- Complimentary Tickets
- Free Parking at the San Diego Zoo & San Diego Zoo Safari Park
- Local and In-House Discounts
- Employee Assistance Program
- Wellness Program
