We are currently seeking an Environmental Services Manager to lead our Groundskeeping and Housekeeping teams while ensuring Riverbanks Zoo & Garden’s facilities and grounds are maintained at the highest standards of cleanliness and appearance. This position reports directly to the Vice President of Guest Services.
Essential Functions:
- Responsible for proactively managing all aspects of the Groundskeeping and Housekeeping teams, including hiring, scheduling, training, coaching or counseling, timecard management, quality assurance, and ordering supplies.
- Ensures the Environmental Services team has the necessary training to successfully complete tasks and assignments.
- Determines, prioritizes, and leads daily activities, meetings and work assignments for the team to ensure tasks are completed, goals are met, and supplies/equipment are kept adequately.
- Meets with staff to coordinate department projects, train and coach team members, communicate changes in tasks, policies and/or procedures.
- Ensures compliance, quality, and efficiency with established policies and full utilization of personnel, materials, and facilities.
- Cultivates and maintains a positive working environment. Acts as a role model, mentor, and provides positive and effective leadership to all staff.
- Effectively interacts and communicates with guests, senior staff, employees, volunteers, contracted vendors, and various groups.
- Works with contracted vendors to ensure their duties are properly scheduled and performed to the agreed upon specifications.
- Leads and supports department projects and goals while ensuring given deadlines and quality standards are achieved.
- Following successful completion of required training and demonstration of readiness, serves as Operations Manager on Duty (OPs MOD) on designated days and after-hours events.
Education and Experience:
- Associates degree with a minimum of two years supervisory experience; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
- Able to work a flexible schedule including morning or evening shifts, weekends and after-hours events.
- The ideal candidate will enjoy working within a collaborative environment and will work effectively as part of a team, providing leadership and direction to team members across different shifts.
- They will demonstrate strong verbal and written communication, planning, organizational skills, along with having a high standard of service.
- They will also have previous experience with common cleaning methods and equipment and have the ability to manage multiple projects simultaneously and efficiently.
- We’re not just looking for someone to fill a role.
- We’re looking for someone who wants to grow with us, be challenged, and take pride in the work they do.
- If you're passionate about guest services, eager to contribute, and excited about becoming part of a team that values creating connections and inspiring action to positively impact wildlife and wild places, we would love to hear from you!
Salary
- $45,000/yr.
