Guest Services Supervisor - San Diego Zoo Safari Park

San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.

HOW YOU WILL IMPACT OUR MISSION

• The Guest Services Supervisor is responsible for the day-to-day operations of the Guest Service programs by ensuring the highest levels of guest service and team engagement.
• This position reports to the Guest Services Manager.

WHAT YOU WILL DO

• Ensures staff engagement through development initiatives and performance management. Coaches staff to ensure they are meeting assigned goals and consistently meeting great guest services standards.
• Schedules and supervises staff to support park operations, including leading the hiring and training process. Responsible for setting optimal staffing levels to ensure the best guest experience in a fiscally responsible manner.
• Acts as Duty Manager when assigned. Ensures guest services operations are running smoothly and all guest issues are addressed professionally and timely.
• Assists Manager with developing, improving, and implementing guest services policies, programs, and procedures.
• Supports the development of departmental budget and monthly forecasting updates to ensure a positive year-end outcome.

WHAT WE ARE LOOKING FOR

JOB EXPERIENCE

• 1 year minimum of progressively responsible leadership experience
• 1 year minimum of customer service experience    

EDUCATION AND CERTIFICATIONS

• Business Administration, Travel & Tourism, Communications, Recreational Management, or other applicable field of study.    

SKILLS AND KNOWLEDGE

• Must have strong organizational skills
• Must have effective communication (verbal and written) and public speaking skills
• Ability to manage internal and external customer interactions with a high level of tact and diplomacy
• Able to operate moderately complex computer software programs

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program

IMPORTANT DETAILS

• Location: Escondido, CA
• Position Type: Salaried Full-Time Exempt Position
• Salary Range: $64,480 to $65,140