Human Resources Coordinator

Explore a career with Reid Park Zoo! We are seeking an experienced Human Resources Coordinator to join our team! A minimum of three years of experience as an HR Coordinator or entry- to mid-level HR Generalist in a mid-sized organization (100+ employees) is required. 

• Schedule is Mon-Fri, from 8:30 a.m. to 5 p.m. Some weekend days, evenings, and holidays may be required on occasion.
• This is an onsite, in-office position.
• Remote work from home is available occasionally. 

• Reid Park Zoo’s mission is to connect people with animals, inspiring the protection of wild animals and wild places.
• Be a part of a vibrant, growing organization as Reid Park Zoo continues to support local and global conservation and the highest standards in animal care while providing educational opportunities and family fun. 
• No phone calls or visits, please. 
• This position is open until filled. 
• We are an Equal Opportunities Employer. 
• We are committed to attracting and retaining a diverse staff by creating an inclusive environment.
• Pay Range: $21.63 to $25.42 per hour / DOE

Benefits:

• This is a fully benefited position, including group medical, dental, vision, life, and disability insurance; paid holiday, vacation, and sick time; 401(k) with match; family zoo membership; employee assistance program, tuition reimbursement, and discounts on concession and gift shop purchases. 

Overview:

• The Human Resources Coordinator supports the day-to-day operations of the Human Resources (HR) department by coordinating recruitment, onboarding, payroll and position changes, benefits administration, leaves, record keeping, and staff support.
• This role serves as a culture champion, ensuring that all HR interactions align with our core values, animal welfare and our conservation mission.
• Working closely with Zoo leadership, the Human Resources Coordinator fosters an inclusive, collaborative, safety-conscious workforce where all staff feel connected to and inspired by our mission.  

Reports To: 

• Human Resources Manager

General Duties

• Demonstrate and model the core values of the Reid Park Zoological Society (RPZS or the Zoo)
• Perform duties in accordance with RPZS policies and procedures
• Provide excellent internal and external customer service as a component of all job duties
• Follow Zoo safety protocols and procedures
• Participate in emergency and safety drills
• Respond to internal and external HR related inquiries or requests and assist so staff feel supported
• Foster a collaborative and inclusive environment by adhering to workplace etiquette and respecting diverse perspectives
• Maintain confidentiality of internal personnel matters, compensation details, and personal employee information
• Maintain accurate, confidential records and employee data within the Human Resources Information System (HRIS), and Human Resources file and data systems (personnel files, electronic records, documents, reports, etc.)
• In collaboration with the HR Manager, assist with preparing and distributing monthly HR reports, cyclical communications, updates, etc. 

Recruitment & Onboarding

• Manage full-cycle recruitment for part-time, full-time, temporary, on-call positions and seasonal hiring needs
• Post job openings and manage the Applicant Tracking System (ATS)
• Assist with initial phone screenings and schedule interviews for hiring managers
• Prepare offer letters and job descriptions
• Maintain consistent communications and status updates with new hires and hiring managers throughout the hiring process to ensure an easy, positive, and welcoming hire experience and first day
• Coordinate pre-hire compliance requirements, including background checks, references, pre-employment drug screens, vaccine requirements, and onboarding documents
• Conduct in-person final onboarding and E-Verify
• Conduct New Employee Orientations (NEO), ensuring staff are properly trained on culture, values, policies, zoo-specific safety protocols and feel welcomed
• Enter new hires in the HRIS, benefits, timekeeping, training and related systems

Payroll & Benefits Administration

• Process pay and status changes, HR related payroll and benefit functions, and coordinate with accounting teams
• Process and track leaves of absence (LOA)
• Administer employee benefits, including health, dental, vision, life and disability insurance, retirement plans, and ancillary benefits
• Reconcile and provide the payroll deduction report to payroll each pay period
• Assist with open enrollment and benefit renewals in collaboration with the Human Resources Manager and Zoo leadership

Health & Safety

• Coordinate and oversee the on-site random drug testing process
• Coordinate and track vaccine and renewal requirements
• Coordinate periodic on-site vendor events for vaccines, renewals, and CPR training
• Provide back-up assistance as needed to process and track Employee Incident Reports and Workers' Compensation claims

Staff Engagement

• Cultivate positive employee relations by serving as a back-up to the department for staff inquiries regarding general HR policies and procedures
• Assist in distributing employee communications and event planning information (Heat Safety, SafeHotline, Employee Resources Flyers, Wellness Day, etc.)
• Assist the department as needed with creating Google Forms, RSVP’s and tracking of employee signatures (e.g., annual Employee Handbook updates, in-person training events, Wellness Day Attendees, etc.)
• Participate in employee committees (e.g., Festivities and DEAI committees) as an HR liaison if the HR Manager is unavailable
• Assist the department in distributing annual and quarterly online climate surveys

Minimum Required Qualifications, Skills and Abilities

• Education Requirement: High school diploma or equivalent
• Experience Requirement: A minimum of three years’ experience in an HR Coordinator or entry- to mid-level HR Generalist role in a mid-sized organization (100+ employees) OR equivalent combination of education and experience may be considered
• A valid, current, unrestricted driver's license
• Complete pre-hire background check and pre-employment drug screen (we do not test for THC)
• Comply with quarterly random drug testing if selected
• Proficient in using HRIS systems (Paychex Oasis preferred), and Benefits Administration Systems (Employee Navigator preferred)
• Excellent computer and data entry skills
• Proficient with Word, Excel, PowerPoint, Adobe, email applications, various online apps and systems
• Excellent verbal and written communication with a professional, friendly tone and proper grammar
• Ability to be organized, manage and oversee complex, multi-layer processes and follow up
• Accuracy and attention to detail
• Strong ability to collaborate, employ creative thinking, and navigate areas of ambiguity appropriately
• Demonstrated ability to exercise good judgment, anticipate needs, and identify next steps
• Excellent interpersonal communication skills and ability to maintain positive, constructive relationships at all levels, with a diverse population of staff, guests, vendors, volunteers and the public
• Politely assertive, energetic, and enjoy working in a fast-paced, public/guest attraction-focused environment
• Demonstrated ability to practice active listening, receive constructive feedback gracefully, and adapt communication styles to suit diverse needs
• Ability to take direction and change direction as needed
• Regular physical attendance at work
• Reliable and able to work to a schedule
• May occasionally be required to work a flexible schedule, including (rarely) weekend days or holidays

Physical Requirements

• Must be able to lift to 10 pounds occasionally
• Bend, stoop, kneel, reach moderately
• Stand and walk frequently
• Sit for extended periods of time frequently
• Repetitive motions with hands
• Preferred Qualifications, Skills and Abilities
• Associate Degree or higher in a related field (Human Resources Management, Business Administration, or Non-Profit Management)
• SHRM-CP or higher strongly preferred
• Additional years of experience in an HR Coordinator or entry- to mid-level Generalist role
• Experience working in an AZA-accredited zoo or aquarium facility
• Bilingual (any language including ASL)
• Please note that this is not an exhaustive list. 
• It is intended to give a reasonable idea of what might be required.
• Consistent with the Americans with Disabilities Act (ADA), it is the policy of Reid Park Zoological Society to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship.
• The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
• If reasonable accommodation is needed, don't hesitate to get in touch with the Human Resources Dept.
• Experience Required
• 1-3 yrs

Perks

• Full benefits, 401K, Tuition Reimbursement, Paid Time Off, Paid Sick Leave, Paid Holidays, Free Family Zoo Membership, discounts on concessions and gift shop purchases.

Salary

• $21.63 to $25.42 per hour