Zoos Hiring

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IT Specialist - Customer Support

Smithsonian's National Zoo And Conservation Biology Institute
Washington, United States Posted: June 08, 2024

The incumbent will serve as the primary point of contact for the animal management camera system which is built on a modern CCTV platform. This will include the management of servers, desktops, and application; installation and maintenance of camera hardware; and project management with preferred vendor.

  • In partnership with SI/OCIO, the incumbent will manage the technical aspects, hardware, and project management of the campus-wide 2-way radio system.
  • The incumbent will manage the NZCBI desktop/laptop replacement program using the established SI standard baseline configuration.
  • The incumbent will manage technical aspects of specialized system (i.e. - lighting systems, sensor systems, etc.).
  • The incumbent will provide technical guidance and support to audio visual systems throughout NZCBI campuses.
  • Collaborate with SI/OCIO to develop specialized configurations for special systems (i.e. - digital signage, etc.) and special hardware considerations.
  • Coordinates with SI/OCIO concerning local network outages, server maintenance and upgrades, network access issues, new construction plans, and the configuration, testing, deployment, and maintenance of a wide variety of hardware devices and software applications critical to the production environment at NZCBI.
  • Create new network and email accounts using the Microsoft Active Directory Users and Groups administration tool.
  • Provide technical support for computer devices to NZCBI users.
  • Comprehensive knowledge of CCTV system equipment to include: cameras, servers, transcoders, etc.
  • Knowledge of audio visual and teleconference hardware including projectors, audio systems, displays, associated cabling and control system infrastructure.
  • Knowledge or ability to learn technical features of 2-way radio system
  • Comprehensive knowledge of computer systems sufficient to install configure and troubleshoot complex hardware or software issues including but not limited to: Standard Dell desktop and laptop computers; wide range of external peripheral devices; application/software tools.
  • Knowledge of network design practices, IP addressing scheme, wire closets, switches, VLAN configurations, and Microsoft Active Directory client sufficient to: configure systems and add to appropriate domain/networks. 
  • Troubleshoot network connectivity problems back to network switches; work effectively and efficiently with OCIO NOC staff to ensure proper configuration; etc.
  • Knowledge of customer service and support principles, methods, and tracking tools.
  • Comprehensive Benefits Package
  • $99,200 - $128,956 / year

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