IT Systems Administrator

The San Francisco Zoological Society (“Society”) is a non-profit institution that manages and raises funds for San Francisco Zoo and Gardens (“Zoo”). The Society’s mission, supra, is summarized as the 3 c’s: to connect our visitors with wildlife so that they care about nature and ultimately conserve it. The Society’s leadership team is comprised of a CEO & Executive Director and a professional team of Senior Managers. The Society endeavors to meet or exceed the standards of its industry peers, including those established by the Association of Zoos & Aquariums (“AZA”). The Society has been continuously accredited by the AZA for more than 25 years.

SUMMARY:

• Under the general direction of the Vice President of Information Technology, this position is the mid-level in the Information Technology Division.
•   The incumbent will support and perform basic technical and operational functions related to IT projects, events, and network/workstation maintenance. 
• The incumbent will initially work alongside with the VP of IT to learn all aspects of IT software, data management, e-mail support, and systems, including the Zoo’s ticketing system.
•   Assignments in the beginning will be limited in scope and as experience accrues, the incumbent will perform work with increasing independence and responsibility.
•   Those duties may include, but are not limited to,  providing general oversight of the Help Desk system, carrying out IT protocols & processes to problem solve, and providing user support to client divisions on an as-required basis.
• Also will assist and support anticipated, zoo wide database and software selections.
• Upholds the Society’s mission, core values and other policies/procedure outlined in the Employee Handbook and elsewhere.

CORE EXPECTATIONS

• Demonstrates a commitment to the Zoo’s mission and its Core Values;
• Performs duties in a service-oriented manner;
• Recognizes the needs of others and treats others with respect and dignity;
• Maintains good work habits and adheres to all policies & procedures; and
• Demonstrates a commitment to maintaining a work environment free from discrimination and sexual harassment and supports the Zoo’s commitment to equal employment opportunities.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. 

• Other duties may be assigned.
• Install, configure and maintain workstations, hardware equipment, software programs/applications, audio/video equipment, telecommunication devices such as radios & VOIP phones, network devices, servers, Wi-Fi, switches, firewalls, routers, access points, etc.;
• Provide technical and operational support to client divisions; assist in trouble-shooting of desktops, laptops, printers and network-related problems; may coordinate with vendors for necessary repairs as directed;
• Monitor, receive, and resolve Help Desk work order service requests; perform system or problem tracking analysis and recommend resolution; may assist in the development and production of an end-user documentation for processing;
• Install, trouble shoot and support of the Zoo’s ticketing system;
• Monitor, review and manage the radio system, cloud based e-mail filtering system, software applications/mergers, servers, switches, wireless devices, etc.; provide communication support between systems;
• Assist in IT’s training activities and conduct research and recommend solutions to support IT functions;
• Conduct data analysis, statistics, system backups and provide user support related to IT functions;
• Manage infrastructure and fiber backbone; install and trouble-shoot Ethernet cables;
• Provide support via phone and remote log-in clients;
• Serve as the primary liaison between IT and client divisions, which may require work on weekends, holidays and as-needed basis.
• Configure and maintain audio/visual equipment in public event spaces including mixers, amplifiers, microphones, projectors, cameras, etc.
• Perform other duties as required

EDUCATION:

• This position requires an Associate’s Degree (AA) in computer science or a related field of study from an accredited college or university and one (1) year of experience performing analysis, installation, and technical support in a network environment.
• CompTIA A+ or equivalent certification is preferred.

DESIRED QUALIFICATIONS: 

• The San Francisco Zoo encourages bilingual candidates to apply.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee is frequently required to walk, sit, and talk or hear. 
• The employee is occasionally required to stand.  The employee must occasionally lift and/or move up to 25 pounds. 

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. 
• The noise level in the work environment is usually moderate.

Salary Range $72,000-$75,000

• Please apply via our web site at www.sfzoo.org. 
• Please include a resume and a cover letter detailing your experience as it relates to this position.