Job Purpose/Description: The Manager of Learning Resources and Engagement plays a vital leadership role within the Conservation Education Department, ensuring cohesive support across all Conservation Education Department Units and key Departments across the Saint Louis Zoo that empowers education staff to lead impactful programming. This position supervises the teams responsible for program registration, educational resource management, and cross-departmental engagement. It also provides strategic direction, fosters team cohesion, and contributes to the department’s leadership and long-term planning efforts.
Duties and Responsibilities:
- Supervise the Lead Conservation Education Registrar, Zoo Librarian, and Conservation Education Liaisons.
- Provide strategic direction, mentorship, and professional development support for direct reports.
- Lead regular team check-ins and promote a collaborative, mission-driven team culture based on the Saint Louis Zoo’s three keys and core values.
- Oversee and coordinate program registration and administrative processes that support conservation education programs across the Department.
- Serve as the escalation point for registration-related inquiries, special requests, and guest concerns.
- Support the work of the Zoo Librarian to ensure resource accessibility and alignment with staff and program needs.
- Support the work of the Conservation Education Liaisons in sharing current research, animal care updates, and conservation stories with conservation education staff to inform content and program development.
- Foster effective communication and collaboration across departments to enhance education offerings and staff preparedness.
- Provide oversight and support for department-wide staff training, knowledge sharing, and team-building efforts.
- Interface with IT and A/V Departments on the management and use of software programs and technology resources utilized by multiple units across the Department, like a cloud content management system and classroom monitors.
- Contribute actively as a member of the Conservation Education Department Leadership Team, collaborating on strategic planning and cross-functional coordination.
- Manage the operating budget associated with learning resources, registration services, and liaison programs.
- Monitor spending, identifies funding needs, and ensures responsible resource allocation.
- Represents the department at internal and external meetings and public-facing events as needed.
- Maintains flexibility to work evenings and weekends as required for program support or special events.
Qualifications:
Required:
- Bachelor’s degree in Education, Museum Studies, Library Sciences, Conservation, or a related field required; Master’s degree preferred.
- Minimum 3 years of relevant experience in education, program administration, or resource management.
- Demonstrated supervisory experience.
- Strong organizational, communication, and leadership skills.
- Budget management experience required.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite (especially Word and Excel).
- Ability to manage sensitive information with discretion and professionalism.
- Flexibility to work occasional weekends and evenings.
Preferred:
- Experience working in a zoo, aquarium, museum, or similar cultural institution.
- Experience working collaboratively across departments within an organization to foster a positive team environment.
- Familiarity with school or camp logistics, including group travel and accommodations.
- Experience with records management
- Knowledge of child safety, accessibility, and data privacy practices in educational settings.
