Job Purpose: To provide friendly, informative customer service to Zoo Atlanta’s Members and guests, conduct Membership sales, and support other Membership team members. This position is sales-driven with a proficiency in computers, relationship building and customer relationship management.
Essential Duties and Responsibilities:
- Assist Member Services walk-in, phone-in,on-siteand onlinecustomers withquestions, purchases, and issues
- Clearly and creatively communicate Membership levels,valuesand benefits
- Complete purchases and handle cash, credit and check purchases securely and accurately, and compile daily transmittal/end of day accounting paperwork
- Meetand/orexceedindividualas well as team sales goals each monthas set by management team
- Create,maintain,and editMember records inRaiser’s Edge and Galaxydatabases
- Place outbound callsto Members and donors
- Explain policies and proceduresin detail to all guests
- Complete a variety of formscorrectly and with an emphasis on detail
- Membership recordcleaning
- Inventory management
- Assistwith training of Seasonal and Part-Time staff
- Serve on one Zoo Atlanta committee
- Assistwith group field trip entry during peak season
- Fulfill online GiftMembershippurchases
- Assistwith the planning and implementation of Membership events
- Support content management for Zoo Atlanta’s Member loyalty program,Passport to Adventure,as well as theMember trading card series.
- Serveas team lead when management is out of the office
- Participate inall types ofMember engagementincluding but not limited to researching and resolving Membership issues, writing Member thank-you notes and making Member thank-you calls
- Must be willing to workaWednesdaythroughSunday scheduleas well asholidays, weekends and Zoo Atlanta events as needed
- Maintain positive working relationships and communication within the Membership team as well as with all other Zoo Atlantateam members
- Attend mandatory training provided byMembership department;responsible for taking notes and implementing training information into an effective selling tactic
- Must be willing to support Zoo Atlanta’s Vision, Mission,Valuesand Strategic Plan
- Any other miscellaneous projects/assignment assigned by Zoo Atlanta’s Membership/Marketing Management Team.
Qualifications:
- Bachelor’s degree preferred.
- Must haveat least1– 2years experiencein customer service and sales
- Must be ableto handle cash and credit cardpurchasesaccurately and keep customer information secure inafast-paced environment
- Must be ableto communicate with a variety of visitors of diverse backgrounds
- Must have a friendly demeanorandbeapproachable
- Must be ableto multi-taskandpay close attention to details
- Mustpossessexcellenttelephone etiquette andproblem-solvingskills
- Previousdata entryexperiencerequired
- Computer literacyrequired, including proficiency inMicrosoft Office applications,with particular strength in Word and Excel.Experienceworking withdatabases desired.
- Excellent communication skills,both verbal and written,with the ability to interact with Zoo guestsand vendors
- Focus on strong customer service
- Must be comfortable working in a fast-paced work environment
- Zoo Atlanta is open to thepublic363 daysout of the year;therefore, all positions at Zoo Atlanta may require employees to workweekendssomeholidays and evenings.
Certificates/Licenses/Registrations – N/A
- Driving Requirements: N/A
- Physical Demands: Ability to stand, sit and walk for up to 8 hours at a time
Work Environment:
- Most work will be indoors; must also have ability to work outdoors in all kinds of weather
- Ability to work in crowds and in a fast-paced environment
MISC:
- This job description is not intended to be all-inclusive.
- Therefore, the employee may be required to perform other reasonably related duties as assigned by the immediate supervisor or other management.
- The company reserves the right to revise or change job duties as business requirements dictate.
- It is mutually agreed that this job description does not constitute a written or implied contract of employment.
- Zoo Atlanta is an EOE and provides a Smoke-free and Drug-free Work Environment
Perks
- Medical, dental, and vision insurance, company-paid life and disability insurance, paid time off (PTO) and holidays, 403(b) retirement savings, employee assistance program (EAP), employee discounts and perks, professional development opportunities.
