Job Purpose: To provide friendly, informative customer service to Zoo Atlanta’s Members and guests who are interested in purchasing or inquiring about Membership. This position is sales-driven with a proficiency in computers.
Essential Duties and Responsibilities:
- Assist Member Services walk-in, phone-in and on-site customers with questions and purchases
- Clearly and creatively communicate Membership levels, values and benefits
- Complete purchases and handle cash, credit and check purchases securely and accurately
- Meet and/or exceed individual as well as team sales goals each month as set by management team
- Create, maintain, and edit Member records in Raiser’s Edge Database
- Research and resolve Member issues
- Respond to Membership emails
- Place outbound calls to Members and animal sponsorship donors
- Assist with Member events as needed
- Assist with fulfillment duties as needed
- Process card and ticket reprints
Handle AZA reciprocal list program
- Explain policies and procedures in detail as they relate to Membership products
- Complete a variety of forms correctly and with an emphasis on detail
- Perform other data entry and Member Services assistance as needed
- Must be willing to work holidays, weekends and Zoo Atlanta events as needed
- Maintain positive working relationships and communication within the Membership team environment as well as with all other Zoo Atlanta staff
- Attend mandatory training provided by Membership department; responsible for taking notes and implementing training information into an effective selling tactic
- Must be willing to support Zoo Atlanta’s Vision, Mission and Values statement.
- Any other miscellaneous projects/assignment assigned by Zoo Atlanta’s Membership/Marketing Management Team.
Qualifications:
- Must have at least 1 – 2 years experience in customer service and sales
- Must be able to handle cash and credit card purchases accurately and keep customer information secure in a fast-paced environment
- Must be able to communicate with a variety of visitors of diverse backgrounds
- Must have a friendly demeanor and be approachable
- Must be able to multi-task and pay close attention to details
- Must possess excellent telephone etiquette and problem-solving skills
- Previous data entry experience required
- Computer literacy required, including proficiency in Microsoft Office applications, with particular strength in Word and Excel. Experience working with databases desired.
- Excellent communication skills, both verbal and written, with the ability to interact with Zoo guests
- Focus on strong customer service and quality orientation
- Must be comfortable working in a fast-paced work environment
- Zoo Atlanta is open to the public 363 days out of the year; therefore, all positions at Zoo Atlanta may require employees to work some weekends, holidays and evenings.
Physical Demands:
- Ability to stand, sit and walk for up to 8 hours at a time
Work Environment:
- Most work will be indoors; must also have ability to work outdoors in all kinds of weather
- Ability to work in crowds and in a fast-paced environment
MISC:
- This job description is not intended to be all-inclusive.
- Therefore, the employee may be required to perform other reasonably related duties as assigned by the immediate supervisor or other management.
- The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment.
- Zoo Atlanta is an Equal Opportunity Employer and provides a Smoke-free and Drug-free Work Environment.
Salary
- 15.24/hr
