Philanthropy Associate, Processing & Fulfillment - Full Time - SDZWA

San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.

HOW YOU WILL IMPACT OUR MISSION

• The Philanthropy Associate, Processing & Fulfillment is responsible for processing acknowledgements and receipts for donors and ensuring a high level of service on behalf of the Philanthropy Department.
• This position reports to the Philanthropy Supervisor and/or Philanthropy Manager.

WHAT YOU WILL DO

• Manage highly customized acknowledgment and receipting process for high end donors.
• Coordinate in-house acquisition, renewal and pledge reminder process for major donors and highest tier members.
• Manage quality assurance controls to ensure accurate acknowledgment and stewardship.
• Enter, update and maintain high volume of biographical and gift data in enterprise CRM.
• Coordinate gift fulfillment process, inventory and storage.
• Receive, sort and disseminate incoming mail for all departments.
• Act as a Philanthropy department liaison for internal departments and external vendors.
• Administer and maintain internal policies and procedures.
• Coordinate staff training within the division, department, and organization.

WHAT ARE WE LOOKING FOR?

• This position is focused primarily on processing & fulfillment and tasks will require candidates to perform duties onsite at the San Diego Zoo.
• Candidates with meticulous attention to detail, excellent written and oral communication skills, and prior donor relations experience are preferred.
• The Philanthropy Associate will provide the highest quality service and stewardship to our most engaged donors and key staff. 

JOB EXPERIENCE

• Two years prior experience with a non-profit organization in a gift processing or data-related role required.

EDUCATION AND CERTIFICATIONS

• H.S. Diploma High School Diploma required.

SKILLS AND KNOWLEDGE

• Able to effectively and successfully perform in a large scale, complex, multi-million dollar fundraising program.
• Knowledge of fundraising best practices.
• Able to operate complex computer software programs.
• Must have basic mathematical skills in order to process gifts and validate reports.
• Able to communicate effectively, both orally and in writing.
• Able to manage multiple projects with competing deadlines.
• Able to work independently with minimal supervision.
• Able to handle complex situations with a high level of integrity and tact.
• Able to coordinate, execute and provide project management for internal and external projects.
• Able to apply critical thinking and problem solving skills to achieve efficiency, automation and innovation.
• Able to effectively collaborate within and outside work unit.

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program
• Be an ally for wildlife by joining our team!
• At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife.
• All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
• If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.
• As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
• San Diego Zoo Wildlife Alliance is a drug free workplace.

Salary

• 25.77 - 28.48 hourly