San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.
HOW YOU WILL IMPACT OUR MISSION
- The Philanthropy Associate, Processing & Fulfillment is responsible for processing acknowledgements and receipts for donors and ensuring a high level of service on behalf of the Philanthropy Department.
- This position reports to the Philanthropy Supervisor and/or Philanthropy Manager.
WHAT YOU WILL DO
- Manage highly customized acknowledgment and receipting process for high end donors.
- Coordinate in-house acquisition, renewal and pledge reminder process for major donors and highest tier members.
- Manage quality assurance controls to ensure accurate acknowledgment and stewardship.
- Enter, update and maintain high volume of biographical and gift data in enterprise CRM.
- Coordinate gift fulfillment process, inventory and storage.
- Receive, sort and disseminate incoming mail for all departments.
- Act as a Philanthropy department liaison for internal departments and external vendors.
- Administer and maintain internal policies and procedures.
- Coordinate staff training within the division, department, and organization.
WHAT ARE WE LOOKING FOR?
- Join our team at the San Diego Zoo as a Philanthropy Associate, a key role in supporting our mission and fostering meaningful donor relationships.
- This position involves managing gift processing, fulfillment and onsite tasks at the Zoo, with a focus on accurately entering, updating and maintaining biographical and gift data in our enterprise CRM system.
- The Philanthropy Associate will ensure the highest standards of service and stewardship for our most engaged donors and key staff. We are seeking a candidate with strong attention to detail, excellent written and verbal communication skills and prior experience in donor relations.
JOB EXPERIENCE
- Two years prior experience with a non-profit organization in a gift processing or data-related role required.
EDUCATION AND CERTIFICATIONS
- H.S. Diploma High School Diploma required.
SKILLS AND KNOWLEDGE
- Able to effectively and successfully perform in a large scale, complex, multi-million dollar fundraising program.
- Knowledge of fundraising best practices.
- Able to operate complex computer software programs.
- Must have basic mathematical skills in order to process gifts and validate reports.
- Able to communicate effectively, both orally and in writing.
- Able to manage multiple projects with competing deadlines.
- Able to work independently with minimal supervision.
- Able to handle complex situations with a high level of integrity and tact.
- Able to coordinate, execute and provide project management for internal and external projects.
- Able to apply critical thinking and problem solving skills to achieve efficiency, automation and innovation.
- Able to effectively collaborate within and outside work unit.
SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER
- Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
- Family Passes
- Complimentary Tickets
- Local and In-House Discounts
- Employee Assistance Program
- Wellness Program
Fraudulent Recruiting
- Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa.org email address.
- We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. San Diego
- Zoo Wildlife Alliance only conducts interviews via phone, Zoom, Teams or in-person.
- If you have been asked for any of the above, or believe you have been contacted by someone posing as a San Diego Zoo Wildlife Alliance employee, please e-mail sdzwacareers@sdzwa.org.
- If you feel that you have been the victim of fraud, please contact your financial institution(s) immediately.
- Be an ally for wildlife by joining our team!
- At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences.
- Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife.
- All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
- If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.
- As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
- San Diego Zoo Wildlife Alliance is a drug free workplace.
Salary
- $25.77 - $28.48 hourly
