Public Safety Officer

The Oregon Zoo is thrilled to extend this opportunity as a Public Safety Officer, to passionate individuals who are dedicated to ensuring the safety and well-being of both our visitors and the magnificent creatures that call our zoo home. As a Public Safety Officer, you will play a crucial role in creating a secure environment for all, fostering a positive experience for our guests, and safeguarding the invaluable wildlife within our care. We are seeking enthusiastic candidates who are not only committed to upholding the highest standards of security but also share our deep respect for animals and our mission of education and conservation. Join us in our endeavor to make a meaningful difference in the lives of both humans and animals, and embark on a fulfilling career where every day is an adventure. We invite you to explore this opportunity and become a vital part of our dedicated team, working together to inspire, educate, and protect.

As the Public Safety Officer you will:

• Provide for the safety of all while maintaining a safe and inclusive environment. Be a guest services ambassador in making all guests feel welcome. Answer questions and give directions.
• Be committed to racial justice, diversity, equity, and inclusion. Provide excellent customer service and support to zoo guests.
• Interact with guests, staff, and responders in a calm, professional and courteous manner. Respond appropriately and promptly to guest requests and complaints. 
• Effectively interacts with diverse teams and people.
• Respond to any safety related incidents including first aids, medicals and guests incidents and have the ability to deescalate and problem solve decisively.
• Assist contractors and vendors. Monitor buildings, alarm panels, CCTV, keyless access systems, and computer data entry.
• Monitor and patrol zoo grounds on foot (64 acres; may exceed 10 miles during the course of a shift). Observe, inspect and report violations of zoo policy and local/state/federal laws. Report to management and cooperate with law enforcement as needed.
• Take appropriate action to ensure the safety all persons in the zoo within the limits of Zoo policy, Metro code, DPSST regulations.
• Perform monthly checks of fire and safety systems, fire extinguishers and first aid supplies. Maintain professional appearance and presentation.
•  Recognize and respond to changes in normal conditions that may lead to safety or security risks including contacting appropriate outside agencies.
• Assist medical personnel by directing traffic, providing crowd control and securing needed equipment. Perform lock- up and unlock of buildings.
• Issue keys and/or key cards to employees and maintains key log; activate and deactivate keys as required.
• Act as liaison between Oregon Zoo, Portland Parks & Recreation, Portland Police Bureau and District Attorney's office regarding legal incidents on Metro property.
• Prepare and maintains a variety of records and reports on all safety, security, medical and emergency situations. Provide Basic First Aid/CPR/AED as needed.
• Maintains accurate log of all DAR, Pass-on and Reportable activities.

Attributes for success:

• Knowledge of de-escalation tactics.
• Ability to keep positive demeanor and deal courteously with the public; anticipate guest needs and provide excellent customer service.
• Ability to maintain operational records and prepare related reports in writing and on a computer and communicate clearly and concisely, both orally and in writing.
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work. Detail- oriented with the ability to be flexible, manage multiple tasks, shifting priorities and work under pressure.
• Ability to walk up to ten miles per day and run from one area of the facility to another in an emergency situation. Ability to accurately assess a medical situation and respond appropriately.
• Ability to work independently.

DIVERSITY AND INCLUSION           

• At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work.
• This means attracting and empowering a workforce that is inclusive of a broad range of human qualities.
• Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region.
• Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.   

TO QUALIFY

• We will consider any combination of relevant work experience,
• volunteering,
• education,
• and transferable skills as qualifying unless an item or section is labeled required.
• Please be clear and specific in your application materials on how your background is relevant.

Minimum Qualifications:

• High school diploma or GED, AND
• Six months of responsible experience in providing security; OR
• Any combination of experience and training which provides the required knowledge, skill and ability required for successful performance of the essential job duties.

Required:

• Possession of an Oregon private DPSST certification. 
• Valid driver's license.

Special Requirements:

• May be required to pass a Fit test for a N95 respirator
• Possession of or ability to obtain CPR, First Aid and AED certification.

Schedule:

• This is a full-time position.
• Scheduling is based on seniority, and the projected shift for this role is overnight.
• Due to overnight shift, this position may qualify for shift differential pay.

Salary

• $23.81 - $31.92 Hourly