The Retail Operations Supervisor & Buyer is responsible for all aspects related to sales goals, customer service, selling, and buying. This includes all related staff trainings, revenue analytics, merchandise purchasing, inventory control, and daily operations.
- Duties include managing the daily operations of the sale floor(s), coaching and guiding the staff, customer service, guest experiences, and resolving any guest challenges, inventory control, and back of house stock levels.
- This position trains staff in operational knowledge, product knowledge, loss prevention and selling skills in order to provide a complete and exceptional customer service experience.
- This position is required to work weekends, holidays and evenings. This position is one weekend day each week minimum plus evening events and holidays throughout the year as necessary.
- This is a full-time, salaried exempt position. Position open until filled.
- Akron Zoo is an EOE and Drug Free Workplace.
ESSENTIAL DUTIES:
- Ensure positive guest experience
- Supervise daily operations, including seasonal staff
- Perform department transfers
- Work on sales floor hands on leading in customer service and merchandising
- Ensure back of house spaces are maintained with regular inventory adjustments and product counts/audits.
- Facilitate annual inventory
- This is a full-time, salaried exempt position. Position open until filled.
- Akron Zoo is an EOE and Drug Free Workplace.
Requirements
- Bachelor’s degree in retail management, business or related field.
- 3-5 years of experience working in retail.
- 2-3 years of management experience.
