The Safari Experiences Supervisor is responsible for the day-to-day oversight of the San Diego Zoo Safari Park's premium guest experience operations. This position reports to the Safari Experiences Manager.
WHAT YOU WILL DO
- Leads direct reports and provides a welcoming environment that promotes a team-centered workplace. Supports team in areas of performance management and training and development.
- Oversees daily operations for assigned premium experience area(s), including monitoring and planning inventory and monitoring Key Performance Indicators (KPIs) such as labor and revenue to maximize profits.
- Maintains appropriate staffing levels to meet daily operational needs for assigned area(s), including hiring, training, and scheduling staff. Seasonally adjusts schedule matrixes, manages time off requests, makes schedule adjustments, and projects seasonal needs.
- Assists in planning, developing, and evaluating premium guest experience programs. Assists with developing and administering budget(s).
- Coordinates all necessary resources to execute premium experiences; including staffing, equipment, transportation, and program locations while ensuring that team members feel supported and our experiences exceed guests' expectations.
- Supports preparation of all necessary reports and documentation required for compliance, maintain records and meet deadlines for inspections, training, etc.
- Supports guest recovery situations and proactively monitor program quality to ensure customer relations issues are minimized.
WHAT WE ARE LOOKING FOR
- San Diego Zoo Wildlife Alliance is seeking an individual who is inspired to be a part of an organization that is committed to protecting wildlife around the globe.
- A leader to join us in our commitment to provide opportunities to learn about, engage with best-in-class conservation work, and share how that work is changing outcomes for wildlife every day through visits to the San Diego Zoo and San Diego Zoo Safari Park.
JOB EXPERIENCE
- One year of experience supervising staff required.
- In a theme-park, hospitality, zoo, customer service setting preferred.
- Coursework in hospitality, recreation, science/education, or related field; or equivalent specialized training or commensurate experience.
EDUCATION AND CERTIFICATIONS
- Bachelor's Degree coursework in communication, business administration, hospitality management, or a related field; or equivalent specialized training or commensurate experience preferred.
- Teaching Certification/License CPR & First Aide Certifications
- Current valid driver's license in good standing
SKILLS AND KNOWLEDGE
- Ability to lead a team
- Must possess superior customer relations skills
- Able to monitor and schedule resources
- Able to operate moderately complex computer software programs
- Able to work effectively within a team in a diverse environment
- Ability to communicate effectively (verbal and written)
- Knowledge of learning theories and interpretive techniques
SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER
- Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
- Family Passes
- Complimentary Tickets
- Local and In-House Discounts
- Employee Assistance Program
- Wellness Program
Salary
- Salary: $66,560
