The Reservation Sales & Ticket Representative II guides and provides support to the Sales and Customer Service team in a Reservations Sales and Customer Service Call Center. This position reports to Manager – Reservation Sales.
WHAT YOU WILL DO
- Responds to and resolves escalated member and guest concerns, handling highly complex situations using established policy and procedures to ensure a positive guest experience.
- Supports sales call center operation by taking member and guest calls selling SDZWA products and provide other departmental support as required.
- Maintains reservation and membership records accurately using established software to communicate and resolve customer service concerns.
- Assists with Reservation Sales Representative development.
WHAT WE ARE LOOKING FOR
JOB EXPERIENCE
- Must have customer service and sales experience selling SDZWA premium and membership products.
- Bilingual Spanish language skills preferred.
EDUCATION AND CERTIFICATIONS
- High School Diploma Required.
SKILLS AND KNOWLEDGE
- Able to operate moderately complex computer software programs.
- Must have basic mathematical knowledge and acumen to process payments.
- Demonstrated ability to handle highly complex interpersonal situations with a high level of tact and diplomacy.
- Able to communicate effectively both orally and in writing.
- Demonstrated ability to handle multiple tasks in an efficient manner.
SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER
- Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
- Family Passes
- Complimentary Tickets
- Free Parking at the San Diego Zoo & San Diego Zoo Safari Park
- Local and In-House Discounts
- Employee Assistance Program
- Wellness Program
