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The Software Specialist provides Software/IT support for the Zoo team, which works on a 76-acre campus with approximately 300,000 sq ft of building structure. This position provides IT troubleshooting, installations, and support of all Hardware/Software, Network, and Audio & Visual platforms. The Software Specialist will support several systems and networks, including Desktop, Audio & Visual, Point of Sales, Telephones, cameras, and servers.
Essential Functions:
- Installs, configures, maintains, and troubleshoots issues with a wide range of hardware and software used throughout all Zoo operations.
- Performs hardware and software upgrades to existing equipment as needed.
- Provide audio and visual setup and other technical needs for Zoo special events and meetings.
- Provides network support campus-wide, including installing networked application software, granting access to users, creating user groups, managing shared resources, installing peripherals, configuring security equipment, setting up batch files, and making specific files read only.
- Tracking and documenting technical issues and their solutions for desktop/point of sale workstations and software.
- Ensuring software is up to date either on Desktops or Servers.
- Establishing relations with software vendors.
Minimum Requirements:
- Associate degree or two years of course work towards a Bachelor's degree.
- 2 Years of field experience applies.
Competencies
- Problem Solving/Analysis
- Technical Capacity
- Communication Proficiency
- Decision Making
- Organization/Labeling
Position Type/Expected Hours of Work:
- This full-time 40 hrs per week position regularly requires flexible hours and weekend work. Must have flexibility to respond to and be on-site for after-hour emergencies.
Supervisory Responsibility:
- This position has no supervisory responsibilities.
Reporting Structure:
- Reports to the IT Manager
Work Environment:
- While performing the duties of this job, the employee works inside and will be frequently exposed to outside weather conditions.
- The employee is occasionally exposed to wet and humid conditions, fumes or airborne particles, chemicals, and vibration.
- The noise level in the work environment is usually quiet while in the office or moderately loud when in the field.
Physical Demands:
- The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
- While performing the duties of this job, the employee is frequently required to sit, talk, and hear.
- The employee must constantly use hands and fingers to feel, handle, or operate objects, tools, or controls and reach with hands and arms.
- The employee is occasionally required to climb, balance, stoop, kneel, crouch, crawl, and walk.
- The employee must occasionally lift and move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Other Duties
- Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.
- Duties, obligations, and activities may change at any time, with or without notice
- The pay is commensurate with the experience required for the job.
Salary
- 20-22/hour
