Position Title: Ticketing Supervisor
Position Type (Full-Time/PTB OR PT): PT
Location (Forest Park, WildCare Park, Supports Multiple Campuses): Supports Multiple Campuses
Directly Reports to: Assistant Manager of Ticketing
Department: Ticketing - Guest Experience
Classification (Exempt OR Non-Exempt/Hourly): Non-Exempt/Hourly
Hourly Rate: $17.00
Position Summary:
Serve as a hospitality representative for the Saint Louis Zoo. Specifically addressing guest needs, from contacts over the phone and email communications. Resolving anything from answering simple questions to making changes in the ticketing system to meet the guest’s needs.
Responsibilities:
Provides welcoming, hands-on support in the Zoo's Call Center and Ticketing Desk by answering phones and emails, responding to guest questions, resolving concerns, and connecting guests with the appropriate department when additional follow-up is needed. Completes sales, returns, exchanges, and other approved changes in the ticketing system and maintains accurate transaction records. Processes and fulfills large ticket orders, including required documentation and follow-up, and helps ensure orders are completed accurately and on time. Supports the management team as needed with charitable-donation requests, the public asks program, and other assigned Ticketing operations.
Qualifications:
Previous customer service, hospitality, call-center, ticketing, sales, or similar guest-support experience is preferred. Candidates should have a positive attitude, strong written and verbal communication skills, and a genuine desire to help guests. Must be dependable, comfortable using phone, email, and computer-based systems, able to process transactions and maintain accurate records, and willing to learn Zoo programs and ticketing procedures. Strong listening, organization, and problem-solving skills are preferred, along with the ability to remain calm and professional during busy periods or challenging guest interactions.
Physical Requirements:
This position requires the ability to perform a variety of tasks throughout the workday in an office and public-facing environments. Tasks may include sitting, standing, walking, bending, reaching, using a computer and telephone for extended periods, and lifting or carrying items weighing up to 25 pounds. The role may occasionally work outdoors or travel between Zoo locations and must be able to adapt to varying operational conditions.
Work Schedule:
Hours will fluctuate between 8 and 16 hours. The Zoo welcomes guests 363 days a year and is closed only on Christmas Day and New Year's Day. Team members should be available for a flexible schedule that may include weekdays, weekends, holidays, and evening shifts during programs or special events. Work assignments may vary based on the Zoo's operating and guest-service needs.
About the Saint Louis Zoo: The world-renowned Saint Louis Zoo is dedicated to saving species and bringing people and wildlife together. The Saint Louis Zoo cares for approximately 12,000 animals, many of which are endangered, and is dedicated to local and global conservation to save wildlife. Learn more at: https://stlzoo.org/
The Zoo is committed to the Three Keys (Animals Always, People Matter, and Operational Excellence) and Core Values (Community, Creativity, Openness, Integrity, and Life-Work Balance. Learn more at: https://stlzoo.org/
About St. Louis, Mo: From Explore St. Louis: “Urban explorer, outdoor adventurer, aficionado of family fun – no matter your travel persona, you’ll find plenty to do in St. Louis. The city is brimming with free, world-class attractions and boasts an arts-and-culture scene that’s second to none. Plus, fans of fresh air will be surprised and delighted by our flourishing public parks, miles of trails and exhilarating waterways. Sprinkle in a bit of our secret sauce – the warmth and hospitality of the residents – and you’ll discover that St. Louis dishes up undeniably epic travel experiences. Don’t take our word for it, though. Come and see for yourself.” Learn more at https://explorestlouis.com/
