SUMMARY OF POSITION: The Tessitura Database Systems Administrator is the lead architect of Zoo Knoxville’s customer relationship management (CRM) infrastructure. This role ensures the integrity, performance, and security of data across ticketing, marketing, development, education, and finance functions, while maximizing Tessitura's capabilities for revenue generation, audience segmentations, campaign performance, and institutional operations. This position also serves as Zoo Knoxville’s internal expert for Tessitura infrastructure.
RESPONSIBILITIES:
- As a team member, exemplify Zoo Knoxville’s Core Values through interactions with guests and fellow team members.
- Own all season, event, campaign, plan, and performance builds in Tessitura, including pricing structures, promo codes, and reporting frameworks.
- Monitor campaign performance and audience trends: provide actionable segmentation and behavioral insights.
- Import/export of data from the database, creation and modification of reports.
- Tessitura database configuration support
- Become key contributor in Tessitura-specific helpdesk system to troubleshoot errors and improve setup
- Maintain strict confidentiality of constituent data stored in the CRM, in accordance with privacy policies and data protection standards
- Work with Database & Business Analytics Manager to
- Maintain Tessitura data hygiene protocols and ensure data accuracy and standardization across departments.
- Document CRM processes and inter-departmental training materials.
- Train new and existing staff across departments in Tessitura functionality, data entry, and reporting best practices.
- Support non-ticketed program configurations for Education (e.g., class enrollment), Memberships (setup and maintenance), and Development (e.g., donor events, Plans).
- Respond to internal data requests and coordinate with the Box Office on build timing and institutional rollouts.
- Implement and assess integration with third-party platforms to support sales, audience development, and analytics.
- Assist in evaluating new technical tools and CRM enhancements.
- Perform additional tasks as needed.
QUALIFICATIONS:
- A proven history as a Tessitura super user (including TNEW, Analytics, and WordFly).
- 4 or more years related experience/training and/or equivalent combination of education and experience in database programming and management.
- Proficiency in Tessitura Analytics, List, and System Tables
- SQL skills are a plus.
- Provide exceptional support to users via written communication and virtual and/or in-person meetings as required.
- Serve as a subject matter expert for all functional areas of Tessitura.
- Assess and escalate tickets requiring further support to other team members and/or Tessitura Support when needed.
- Self-starter with excellent time management
- Integrity, professionalism, and a positive attitude
- Detail-oriented with the ability to manage multiple priorities
- Knowledge of Microsoft Office products and software.
- Travel requirements <10%
- Don’t meet every requirement? At Zoo Knoxville we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.
- You may be just the right candidate for this or other roles.
WORKING CONDITIONS:
- As an employee of Zoo Knoxville, you must possess English communication skills as well as the ability to communicate using a 2-way radio, email, and telephone.
- The position hours vary depending on business needs and will require weekend and some holiday shifts.
- Depending on the specific tasks, this position will be required to work within close proximity of exotic and domestic animals and must be aware that there are dangers inherent in working under those conditions.
- Zoo Knoxville is committed to maintaining a drug free workplace and as such, each employee must pass a pre-employment drug screen and background check.
Salary
- $20.00-$23.00 Hourly
