Volunteer Coordinator

The Volunteer Coordinator assists the Director of Volunteer Services in all aspects of volunteer program administration for the Dallas Zoo.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Works positively and cooperatively with a diverse group of volunteers and all Zoo departments to support the mission of the Dallas Zoo.
• Provide clerical, administrative, and logistical support to Director of Volunteer Services and department.
• Assist with all aspects of volunteer program administration– recruiting; initial screening of applicants; coordination; scheduling; preparation and maintenance of training and recruitment materials.
• Coordinate and conduct initial interviews and onboarding for new volunteers.
• Assist with all aspects of the college internship program coordination – interviewing, onboarding, scheduling professional development sessions, coordinating welcome & closing lunch programs.
• Recruit and schedule volunteers for projects and assignments as requested.
• Maintain volunteer database.
• Coordinate volunteer background checks, tuberculosis screenings and readings.
• Assist with all aspects of volunteer recognition and coordination of meetings and the annual party.
• Purchase and transport supplies and refreshments and assist with physical set up and clean-up for all volunteer recognition, onboarding, and training events.
• Provide on-site supervision for special event volunteers, group volunteers (including Zoo Lights & Safari Nights volunteers, corporate groups, community groups, school groups, etc.), special project volunteers and interns.
• Produce volunteer email updates. Assist volunteer council with their quarterly newsletter. 
• Prepare and distribute volunteer information/applications and maintain inventory of these materials.
• Perform routine clerical tasks such as filing, typing, copying and mailing.
• Maintain stock of uniforms, office supplies and other necessities.
• Provide volunteer support for special events, group and ambassador volunteers.
• Answer telephones and provide volunteer information to the public.
• Perform other duties as assigned by the Director of Volunteer Services.

QUALIFICATIONS

• H.S. Diploma required, Bachelor’s degree preferred or equivalent combination of education and experience.
• Experience supervising adults and/or children in a group atmosphere.
• Experience recruiting, coordinating and retaining volunteers (preferred).
• Software skills – Microsoft Office (Word, Excel and Publisher) and volunteer tracking software.
• Excellent oral and written communication skills as well as analytical and problem-solving skills are essential.
• Able to work flexible hours, including weekends, as necessary to meet deadlines and department goals.

WORK ENVIRONMENT

• Regularly works irregular hours, including weekends and evenings. May have a regular schedule that includes Saturday/Sunday.
• Routinely runs errands off-site; must have access to reliable transportation.
• Ability to exert light physical effort in sedentary to light work.
• This may involve some lifting, carrying, moving, pushing, and/or pulling of objects/materials of up to 50 pounds. Tasks may also involve significant periods of standing or walking outside during events, as well as during event set-up or break-down times. 
• Must be able to follow oral and written instructions.
• Must have a valid driver’s license (to operate Zoo vehicles) with reliable transportation.