Nashville Zoo is dedicated to inspiring a culture of understanding and discovery of our natural world through conservation, innovation, and leadership. With an extensive animal collection and a strong commitment to wildlife conservation, we provide engaging experiences for visitors of all ages. Welcoming over 1.5 million guests annually, the Zoo is supported by a passionate, diverse corps of volunteers and docents who are essential to our mission of conservation, education, and community engagement.
Position Overview
- The Volunteer Coordinator supports the recruitment, training, and engagement of volunteers from diverse backgrounds.
- This role ensures that volunteers are matched with meaningful opportunities aligned with their skills and the Zoo’s mission.
- Reporting to the Volunteer and Internship Manager, the Volunteer Coordinator fosters a welcoming, inclusive environment while enhancing volunteer impact through effective coordination, communication, and recognition.
Duties and Responsibilities
- Recruit, train, and support volunteers to ensure a positive and meaningful experience.
- Foster an inclusive, welcoming environment for volunteers of all ages and backgrounds.
- Develop and implement volunteer opportunities aligned with Zoo programs and initiatives.
- Maintain ongoing communication with volunteers, providing guidance, feedback, and recognition.
- Coordinate volunteer involvement in Zoo events, special projects, and community outreach.
- Assist with event logistics, including application processing, role assignments, and volunteer supervision.
- Ensure volunteers understand and follow Zoo policies, procedures, and safety guidelines.
- Collaborate with Zoo staff and community partners to strengthen volunteer engagement.
- Coordinate the development, implementation, and evaluation of the ZooTeen program.
- Maintain oversight and quality of interpretive programming developed for ZooTeens.
- Research, develop, and lead projects involving ZooTeen participants in collaboration with local, national, and international organizations.
- Provide educational support as needed, which may include public speaking and program assistance.
- Respond to emergency situations following established Zoo protocols.
- Perform other duties as assigned.
Minimum Requirements
- Must be at least 18 years of age.
- High school diploma or GED equivalent.
- Experience in volunteer coordination, program management, or community engagement.
Desired Skills:
- Strong interpersonal and relationship-building skills with the ability to engage diverse individuals.
- Ability to work independently, manage multiple tasks, and solve problems effectively.
- Excellent organizational and problem-solving skills.
- Excellent written and oral communication skills.
- Ability to respond to emergency situations calmly and appropriately.
- Certified Interpretive Guide (CIG), or willingness to obtain certification.
- Willingness to work flexible hours, including weekends, evenings, and holidays.
Physical Requirements:
- Ability to lift up to 25 pounds.
- Ability to work in outdoor environmental conditions, including inclement weather, excessive cold and hot temperatures, and humidity.
- Ability to move about Zoo grounds for long periods of time.
- Pre-Employment Requirements
Prior to hire, the successful candidate must:
- Submit to a criminal background check and drug screening.
- Provide proof of a negative TB test.
- Provide proof of a valid driver’s license.
